Solving Problems & Delivering Happiness
What is the purpose of your business? Maybe for you it is for the impact or income. However to others, the business’s purpose is to solve problems and deliver happiness.
And really, that makes sense. No matter what industry you are in, you are solving a problem that customers face and at the same time trying to deliver a great customer experience.
What problem do you solve? Dig down into what problem you solve and see if there is a way you can better serve your customers. Is there a different way to solve the same problem? Could you do better?
What can you do to make your customers happy? What will make you stand out from everyone else?
The best businesses are able to make the experience for customers enjoyable. They make customers want to come back and do business again. Beyond that, if the company does such a great job at this, their customers will tell others.