CDH Branding

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Posts in Customer Experience
How to Build Brand Loyalty

A large portion of future revenue will come from your current customers. With that, it is important to build trust between your company and its customers to keep them coming back time after time. The focus needs to be on solving their problems and making sure they are happy. Over time, and with consistency, you will be able to build brand loyalty.

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How to Create a Referral Engine

Referrals are great for business; they are easy to turn into a customer because many times they are pre-sold on you because of all the good things their friend has said about your company. And often they become your best customers. You love getting referrals, but they probably come in inconsistently. So how do you go about creating a system to consistently get referrals?

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What is Your Business Known For?

This can be a simple question, but it holds so much weight in the success of your company. It determines the type of clients you attract, type of employees who want to work for you, and how you conduct business. Is your business known to be the best in the field, or just alright? Fast or slow? Ahead of time or always late? Quality or economy? Average at many services or exceptional with a few services? Customers treated like VIPs or just a transaction?

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